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Unhappy buyers tend to be more vocal than happy buyers so you have to take reviews with a grain of salt.
Since the manufactures do not do the install they have little control over the final product.
I highly doubt any manufacture would risk faking the number filed with the government. I think the ASHP numbers are from independent laboratory testing. With that said VW got away with faking it for years.
My Rheem heat pump heats my home down to 6°F with the strips locked out.
Walta