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Mitsubishi Multi-Split Poor Cooling Performance

bmul23 | Posted in Mechanicals on

Last winter we had a manual J/S/D performed on our ~2500 sq ft colonial in New England and installed a Mitsubishi multi-split system. Specifically an MXZ-SM48NAMHZ and a ducted SVZ-KP30NA upstairs (attic) as well as downstairs (basement). Upon starting it this cooling season the downstairs has worked great holding a set temperature while the upstairs has been nothing but trouble. When it’s 76F degrees out (design temp here is 83F) the upstairs can’t keep a set point of 70F. See graph from my boiler controlling ecobee below (red plot is the master bedroom where the MKH2 controller is) – 70f_setpoint.png. The two threads below are very similar:

https://www.greenbuildingadvisor.com/question/multi-zone-mitsubishi-system-not-performing-with-all-zones-running

https://www.reddit.com/r/hvacadvice/comments/14rh7eb/mitsubishi_system_loses_cooling_after_an_hour/

Things I’ve tried in chronological order:
1) Put in “rock catcher” fiberglass filters in the event not enough air was getting back – no improvement.
2) Called the “diamond installer” who changed the temp control point from an average of the air handler and MKH2 to just the MKH2. Also added half a pound of r410a – no improvement.  He also ran the unit in test cool mode and everything looked great but it was under a very low heat load at the time.
3) Verified the coolant numbers added are very close (within a lb of diamond builder).
4) Checked all the m-net addressing on the branch box as well as that the heads were wired to the same destinations as the piping.
5) Found the SW2-5 (“Branch Box connected”) on the outside unit was set to OFF but some threads said it should be on (why did the customer have to find this?) – no noticeable improvement. 
6) Increased static form 0.5″ design static to 0.8″ – louder fan but no improvement.
7) With normal static set I let the upstairs heat up to 72F and cooled relatively easy down to 67F. When it got close it had trouble but it seemed to ramp down.
8) Put a data logger in attic. When the temp is 80F outside the gable vented attic can get to a peak of 112F (today in the attached pic it was 78-79F outside – attic_78f_outside.png)

I’m at a loss and down to the following options:
– Continue the saga with the “diamond dealer” and hopefully they will pull, weigh and charge followed by getting mitsubishi involved.
– Change the ETm temperature to 43F as other have done.
– Wait till another time when the unit is struggling and put it into test cool mode to see if it can keep up.

Help would be greatly appreciated.

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Replies

  1. greenright | | #1

    76 f outside with good solar radiation ? Depending on your attic insulation you might have issues with 70f setpoint.

    Your unit aims at 30f delta t at any air handler fan speed. Measure it and if 30f or higher- it is good and you have insulation or sizing problem. Lower than 25-30f delta t- you have equipment problem.

    1. bmul23 | | #2

      I've been logging the supply temperature and the return temp (at the grills) as well. The supply temperature will be ~63F and the return is whatever the room temp is. At the same time the downstairs unit will have a supply temp of 49F.

  2. bmul23 | | #3

    Update: I measured the line-sets between outdoor unit and branch-box as well as the box to the two air handlers. When I enter these in diamond builder it seems the system is under charged by slightly more than 1 lb. Could this cause the issues I'm having?

  3. Expert Member
    Akos | | #4

    Try changing the evaporator target temp (page 110).

    If that doesn't work, you have low refrigerant. The only way to verify correct fill is by reclaiming and weighing, randomly adding weight doesn't do anything.

    https://www.mylinkdrive.com/viewPdf?srcUrl=http://s3.amazonaws.com/enter.mehvac.com/DAMRoot/Original/10006/M_SERVICE_MXZ-SM_NAM(HZ)2-U1.pdf

    1. bmul23 | | #5

      I'm going to call the contractor today and have them come out again. I'll push to have them evacuate the system and refill to the correct amount. Would being a pound or two low have this effect?

      In the mean time I'll try the evap temp change and report back.

  4. walta100 | | #6

    Seems to me you have a leaky system!

    They blindly added refrigerant on the first call and now you think you need more. Anytime they must add that indicates there is a leak that they are unwilling to fix. Demand they find the leak under warranty and insist all leaks are under warranty until you go 12 months without add refringent.

    What is the temperature differential between the supply and return air? Any number under 15° is unacceptable and would indicate you are nearly empty.

    Note the only accurate way to charge the system is to recover the existing charge and weigh it out and weigh back in the correct charge.

    Walta

    1. bmul23 | | #7

      supply to return air temp is maybe 10 degrees.

  5. walta100 | | #8

    “supply to return air temp is maybe 10 degrees.”

    Maybe?

    Did you use a thermometer to get that number?

    Walta

    1. bmul23 | | #9

      Yes, I have wireless thermometers I bought for this problem. Right now the supply temp (at grill) is 61.0F, the return temp (at grill) is 70.3F. This temp at the supply will continue to increase through the hot part of the day. I can post a plot tonight.

  6. walta100 | | #10

    Assuming the set point of the thermostat is set a few degrees lower than the 70° return temp. them the unit should be operating at its max speed and one would expect to see a drop of 15-30 °.

    If the set point is 70° the unit may be operating normally and running just fast enough to keep the room from getting any warmer.

    Walta

    1. bmul23 | | #11

      In this case it is very close to the set point. However, in the last few days when it's been hot (80-86F) outside. The air is never a 15-30F delta. After about 11Am the supply air is well into the 60's and doesn't come back down till later in the day.

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